Shipping Policy

Effective Date: 19th May 2025

At rès növa, we want you to receive your orders quickly and in perfect condition. This policy explains how we handle shipping, deliveries, and related matters.

1. Shipping Options & Delivery Times

We offer:

  • Free standard shipping on all orders.
  • Optional express shipping for a fee.

Delivery times are calculated at checkout based on your location. Please note:

  • Business days = Monday-Friday (excluding UK public holidays)
  • Orders ship from our UK and USA warehouse.

2. Order Processing

  • Processing time is 1 business day
  • Cut-off time: orders placed after 17:00 CET time will be processed the next working day.
  • Orders placed on a weekend or Public Holiday will be processed the next working day.

3. Tracking Your Order

You'll receive:

  • An order confirmation email.
  • A shipping confirmation email with tracking number once dispatched.
  • Delivery updates from our shipping partners.

4. Shipping Destinations & Restrictions

We ship to most countries worldwide. Exceptions:

  • PO BOX
  • Remote areas
  • Restricted countries

Additional charges may apply (e.g., Scottish Highlands, Channel Islands)

 Certain international destinations excluded

5. International Orders

Important notes:

For international shipments, customs fees, import duties, and taxes may apply, depending on the country of delivery. These charges are the responsibility of the customer and are not included in the shipping cost.

Please check with your local customs office for information on applicable customs fees, duties, and taxes before placing your order. Unfortunately, we cannot predict or cover these additional costs.

6. Delivery Issues

Send an email to info@resnova.online within 14 days.

7. Our Shipping Partners

We work with trusted carriers including:

  • Fedex
  • DHL

8. Returns & Refunds

See our Returns Policy for details.

9. Policy Changes

We may update this policy periodically. Significant changes will be notified via email.

10. Contact Us

For shipping questions:
📧 info@resnova.online
📍 128 City Road, London, EC1V 2NX