Effective Date: 19th May 2025

1. Payment Methods Accepted

We accept the following secure payment options:
✅ Credit/Debit Cards: Visa, Mastercard, American Express
✅ Digital Wallets: PayPal, Apple Pay, Google Pay
✅ Bank Transfers (for wholesale/bulk orders)

All payments are processed through PCI-DSS compliant gateways - we never store your full card details.

2. Order Confirmation

After successful payment, you'll receive:
📧 Instant email confirmation with:

Can't find your confirmation? Check spam folder or contact us at info@resnova.online within 2 hours.

3. Pricing Transparency

Free worldwide shipping on all orders

Smart currency pricing:

You may have to pay import taxes - check with your local Customs Department.

4. Payment Security

Your security is our priority:
🔒 256-bit SSL encryption on all transactions
🔒 Regular security audits of our payment systems
🔒 3D Secure authentication required for card payments

5. Failed Payments & Retries

If your payment fails:
1️⃣ We'll automatically retry after 1 hour
2️⃣ You'll receive email instructions to update payment
3️⃣ Unresolved after 48 hours = order cancellation

Common reasons: Expired card, insufficient funds, bank security blocks.

6. Refund Policy

Standard purchases:

• Refunded to your original payment method
• Processed within 3 working days
• Allow up to 10 days for your bank to process.
  

7. Contact Us

📧 info@resnova.online
📍 128 City Road, London, EC1V 2NX