FAQ
Shipping & delivery
How long does it take for my order to be processed and shipped?
The shipping options and delivery times for your order will be displayed during the checkout process. This allows you to choose the most suitable shipping method based on your location and preferences.
Please note: Business days are Monday to Friday, excluding public holidays.
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it with the tracking number that we'll provide you.
What is the estimated delivery time for my order?
Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery range at checkout.
What happens if my package is lost or damaged during shipping?
We take great care in packaging and shipping your order. However, in the unlikely event that your order is lost or damaged during shipping, please contact us immediately at info@resnova.online. We will work with the carrier to resolve the issue and arrange for a replacement or refund.
Please note: If you choose an uninsured shipping method, we are not liable for lost or damaged items. We recommend selecting tracked or insured shipping for valuable or fragile items.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
Returns
Can I return a product if I have opened it or used it?
We accept returns on most items within 30 days of the delivery date, provided that:
- The item is unused, unopened and in its original condition, and in the original packaging.
- The product has not been damaged, altered, or worn (other than for trying it on in the case of clothing).
- The item is not marked as "final sale" or "non-returnable" at the time of purchase.
- You provide proof of purchase, such as your order confirmation or receipt.
Do I have to pay for shipping when returning a product?
In most cases, you'll be responsible for the shipping cost when returning a product. However, we may provide free return shipping for certain products or under certain circumstances.
How long does it take to receive a refund after a return has been processed?
Once we have received and inspected your return, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Please allow 7-10 business days for your refund to be processed. Depending on your payment provider, it may take additional time for the funds to appear in your account.
Can I return a product if it causes an allergic reaction or doesn't work for my skin type?
Your satisfaction is our top priority, so we want you to feel confident in your purchase. If a product causes an allergic reaction or doesn't work for your skin type, please let us know and we'll do our best to provide a solution, which may include a return or exchange.
Can I return a product that was purchased with a promotion or discount code?
Products purchased with a promotion or discount code may be subject to additional terms and conditions. Depending on the promotion, we may not accept returns or exchanges for these products.
Our Products
Is your packaging eco-friendly?
Yes, we're committed to reducing our environmental impact and have taken steps to ensure that our packaging is eco-friendly. We use recyclable and biodegradable materials whenever possible, and we're constantly looking for ways to improve our sustainability practices.
Are your products ethically made?
Yes, we're committed to ethical manufacturing practices and strive to ensure that all of our products are made under fair and safe working conditions. We work closely with our suppliers to ensure that they meet our ethical standards and regularly monitor our supply chain to ensure compliance.
Are you vegan and cruelty-free?
Yes, we're proud to be a vegan and cruelty-free brand. We never test our products on animals and use only vegan ingredients in all of our formulations. We believe that beauty should be ethical and sustainable, and we're committed to promoting a more compassionate world.
Are your products safe to use during pregnancy and breastfeeding?
We take the safety of our customers very seriously, and we understand that pregnancy and breastfeeding can be a sensitive time. While many of our products are safe to use during pregnancy and breastfeeding, we recommend that you consult with your healthcare provider before using any new products.
We also provide detailed ingredient lists and product information to help you make informed decisions about your skincare routine.