Terms Of Service

Terms of Service for Resnova UK Branch Ltd trading as rès növa ("rès növa")

Effective Date: 4th December 2024

Welcome to rès növa! By accessing and using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or making a purchase. If you do not agree to these terms, you should not use our site.

1. Acceptance of Terms

By accessing, browsing, or purchasing from rès növa, you agree to be bound by these Terms of Service and any applicable laws and regulations. We reserve the right to change, modify, or update these terms at any time without prior notice. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

2. Use of Our Website

  • Eligibility: To use this website and make purchases, you must be at least 18 years of age or have the consent of a parent or guardian. By using this site, you confirm that you are legally capable of entering into a binding contract.

  • Account Creation: You may be required to create an account to access certain features of the site, such as making a purchase. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

  • Prohibited Use: You agree not to engage in any activity that may harm, disable, or interfere with the proper functioning of the website. This includes, but is not limited to, attempting to gain unauthorized access, using the site for illegal purposes, or engaging in any activity that could harm our reputation.

3. Products and Pricing

  • Product Availability: We make every effort to ensure that the products listed on our website are in stock. However, product availability is subject to change, and we cannot guarantee that all products will be available at the time of purchase.

  • Pricing: All prices displayed on our website are in British Pounds and include VAT (where applicable). Prices may be subject to change without notice. Shipping costs are additional and will be displayed during the checkout process.

  • Product Descriptions: We make every effort to provide accurate descriptions of products, including their features, sizes, and images. However, we do not warrant that the descriptions are completely accurate or free from errors.

4. Orders and Payments

  • Order Confirmation: Once you place an order, you will receive an order confirmation via email. This confirmation does not guarantee that your order will be processed. Orders are subject to review, and we may contact you for additional information or to resolve any issues.

  • Payment: We accept payment via Shopify Payments and Shop. Payments must be made in full before your order is processed and shipped. By providing your payment information, you confirm that you are authorized to use the payment method selected.

  • Order Cancellation: You may cancel your order within 1 hours of placing it by contacting our customer service team at info@resnova.online. After this time, your order will be processed and shipped, and cancellation may not be possible.

5. Shipping and Delivery

  • Shipping Options: We offer various shipping methods for both domestic and international orders. Shipping costs and delivery times will be calculated at checkout based on your location and chosen shipping method.

  • Delivery: Delivery times are estimates and are not guaranteed. We are not liable for any delays caused by third-party couriers or factors beyond our control, such as customs delays or adverse weather conditions.

  • Shipping Charges: Shipping fees are additional and will be displayed at checkout. You are responsible for any customs fees, duties, or taxes that may apply to international shipments.

  • Risk of Loss: Once your order has been dispatched, the risk of loss or damage passes to you. You are responsible for any loss or damage that occurs during shipping.

6. Returns, Refunds, and Exchanges

  • Return Policy: For information on how to return items, request a refund, or make an exchange, please refer to  https://resnova.online/pages/returns-and-refunds.

  • Faulty Products: If you receive a defective or damaged item, please contact us immediately at info@resnova.online so that we can assist you in resolving the issue. We will either offer a replacement, exchange, or full refund for faulty goods.

7. Intellectual Property

  • Copyright: All content on the website, including text, images, logos, and trademarks, is the property of rès növa or our content suppliers and is protected by copyright law. You may not use, reproduce, or distribute any of this content without our express written permission.

  • Trademarks: All trademarks, logos, and service marks used on the website are owned by rès növa or third parties and may not be used without permission.

8. Privacy and Data Protection

  • Personal Data: By using our website and making purchases, you agree to our https://resnova.online/pages/privacy-policy. We respect your privacy and take the protection of your personal data seriously. Your information will only be used for processing orders, providing customer support, and improving our services.

  • Cookies: Our website uses cookies to enhance your browsing experience. For more information on how we use cookies, please refer to our https://resnova.online/pages/cookie-policy.

9. Limitation of Liability

  • General Disclaimer: We do not warrant that the website will be error-free, secure, or available at all times. We are not liable for any interruptions, delays, or inaccuracies in the information provided on the site.

  • Limitation of Liability: To the fullest extent permitted by law, we are not responsible for any indirect, incidental, or consequential damages arising out of your use of the website or products purchased from us. Our total liability to you is limited to the amount paid for the product(s) in question.

10. Indemnification

You agree to indemnify, defend, and hold harmless [Your Store Name], its officers, directors, employees, and affiliates from any and all claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the website, your violation of these Terms of Service, or your breach of any applicable law.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be resolved in the courts of the United Kingdom.

12. Changes to Terms of Service

We reserve the right to update, modify, or amend these Terms of Service at any time. Any changes will be effective immediately upon posting on this page, and the "Effective Date" will be updated accordingly. We encourage you to review these terms periodically to stay informed of any changes.

13. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:

rès növa
Email: info@resnova.online
Address: 128 City Road, London, EC1V 2NX